Privacy Policy

PRIVACY POLICY

Last updated: October 14, 2026

This Privacy Policy describes how Walden Holdings LLC, doing business as Walden Backyards ("Walden Backyards," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit waldenbackyards.com, purchase from us, or otherwise communicate with us (collectively, the "Services").

Please read this policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

WHO WE ARE

Walden Holdings LLC dba Walden Backyards
3876 E. Paris Ave SE, Suite #5
Kentwood, MI 49512
United States
connect@waldenbackyards.com
616-528-8201

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date above.

WHAT PERSONAL INFORMATION WE COLLECT

Information you give us directly:

- Contact details, including your name, shipping address, billing address, email address, and phone number.
- Order information, including the items you purchase, payment confirmation, and delivery preferences.
- Account information, if you create an account, including your username and password.
- Communications, including anything you tell us by email, phone, contact form, product review, or question.

Information collected automatically:

When you use the Services we automatically collect certain usage data through cookies, pixels, and similar technologies, including your IP address, device and browser information, pages viewed, referring site, and how you interact with our site. We use Google Analytics, Microsoft Clarity, and Vercel Web Analytics for this purpose. Vercel Web Analytics does not set cookies and does not identify you across other websites.

Information from third parties:

- Shopify, which hosts our store and processes our transactions.
- Payment processors, which collect and handle payment details. We do not store full payment card numbers.
- Advertising and analytics partners, including Google, Amazon, and Walmart, where you reach us through those channels.

HOW WE USE YOUR INFORMATION

- To process and fulfill your orders, arrange shipping and delivery, handle returns and exchanges, and provide customer support.
- To communicate with you about your order, including confirmations, shipping notices, backorder and delay notifications, and delivery updates.
- To send marketing communications where you have consented, and to show you advertising. You may opt out of marketing at any time.
- To operate, maintain, secure, and improve the Services.
- To detect and prevent fraud and other unlawful activity.
- To comply with legal obligations and enforce our terms.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money. We share it in the following circumstances:

Manufacturing and fulfillment partners. This is important to understand. Some products in our catalog are made and shipped directly by the American manufacturers who build them. When you order such an item, we provide that manufacturer with the information necessary to ship it to you, which includes your name, shipping address, phone number, and the items ordered. These partners are permitted to use that information only to fulfill your order.

Service providers. Shipping carriers (including UPS, FedEx, USPS and freight carriers), payment processors, email and messaging providers, cloud hosting and data storage providers, analytics providers, and customer support tools.

Marketplaces. Where you purchase through Amazon or Walmart, your order information is governed by that marketplace's own privacy practices in addition to ours.

Advertising partners. We may share limited identifiers with advertising platforms to measure campaign performance and show relevant ads. Depending on your state, this may be considered "sharing" or "selling" for cross-context behavioral advertising, and you may opt out as described below.

Legal and business transfers. We may disclose information to comply with law, respond to lawful requests, protect our rights or the rights of others, or in connection with a merger, acquisition, financing, or sale of assets.

COOKIES AND TRACKING

We use cookies and similar technologies to operate the site, remember your preferences, understand how the site is used, and support advertising. Most browsers accept cookies by default; you can set your browser to remove or reject them, though some features may stop working properly. For information about cookies used by our platform, see Shopify's cookie policy at shopify.com/legal/cookies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights:

- To know what personal information we hold about you and how we use and share it.
- To request a copy of that information, or to have it transferred to another party.
- To request correction of inaccurate information.
- To request deletion of your information.
- To opt out of targeted advertising, or of the sale or sharing of your information.
- To withdraw consent where we rely on it.
- To appeal a decision if we decline your request.
- Not to be discriminated against for exercising any of these rights.

To exercise any of these, email connect@waldenbackyards.com. We may need to verify your identity before responding. You may use an authorized agent, in which case we will require proof of their authority.

To stop receiving marketing email, use the unsubscribe link in any marketing message. We may still send you transactional messages about orders you have placed.

DATA RETENTION

We keep personal information for as long as needed to provide the Services, fulfill the purposes described in this policy, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

SECURITY

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information to us through unsecured channels.

CHILDREN

The Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

THIRD-PARTY LINKS

Our site may link to websites we do not operate. We are not responsible for their content, privacy practices, or security. Please review their policies before providing information to them.

WHERE YOUR INFORMATION IS PROCESSED

We operate in the United States and process information here. We do not currently sell or ship internationally.

COMPLAINTS

If you have concerns about how we handle your information, contact us at connect@waldenbackyards.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your state attorney general or applicable data protection authority.

CONTACT US

Walden Holdings LLC dba Walden Backyards
3876 E. Paris Ave SE, Unit #5, Kentwood, MI 49512
connect@waldenbackyards.com · 616-528-8201