Contact us
Questions about an order, a product, or which grate fits your pit? Write to us and a person here answers.
Last updated: September 2026
It reaches the same small team that packs the boxes. Include your order number if you have one. It gets you a faster answer.
Phone
Returns address
Walden Backyards
3876 East Paris Ave SE Suite #5
Kentwood, MI 49512
Sending something back? Don’t ship it yet. Start with the returns process: we’ll confirm the return and tell you where to send it, because items built by our partners go back to the maker rather than to this address.
Before you write
These answer most of what lands in the inbox:
- Shipping, what it costs, when it ships, and how to track it.
- Returns & exchanges, thirty days, and how to start one.
- The Walden Almanac, how to use and care for what you bought.
Who you’re writing to
Walden Backyards is a veteran-owned company in Grand Rapids, Michigan. The steel is built to be handed down, and the people who own it are the ones who answer the mail.
See also: FAQ · Shipping · Returns & Exchanges