Contact us
Questions about an order, a product, or which grate fits your pit — write to us and a person here answers.
Last updated: September 2026
It reaches the same small team that packs the boxes. Include your order number if you have one — it gets you a faster answer.
Walden Backyards
3876 E. Paris Ave SE, Unit #5
Grand Rapids, MI 49512
Sending something back? Don’t ship it yet — start with the returns process so your package arrives with a Return Authorization Number on it and can be matched to your order.
Before you write
These answer most of what lands in the inbox:
- Shipping — what it costs, when it ships, and how to track it.
- Returns & exchanges — thirty days, and how to start one.
- The Walden Almanac — how to use and care for what you bought.
Who you’re writing to
Walden Backyards is a veteran-owned company in Grand Rapids, Michigan. The steel is built to be handed down, and the people who own it are the ones who answer the mail.
See also: FAQ · Shipping · Returns & Exchanges